Refund policy
Return and Refund Policy
At Cherry Mew Beauty, we want your purchase to be smooth and satisfying. If your order arrives with an issue or you need to request a return, please contact us so we can review your case.
Return & Refund Summary
Returns are accepted within 30 days of delivery.
Customers are responsible for return shipping costs.
A 5% refund/restocking fee may apply.
Final sale items are not eligible for return or refund.
Return Eligibility
You may request a return within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging. An order number or proof of purchase may be required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for opened or used skincare, beauty, or personal care products.
Gift cards, final sale items, clearance products, and customized or personalized items are also not eligible for return.
How to Request a Return
Please email us at support@cherrymew.com with your order number and reason for return.
If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review the issue quickly.
Refunds
Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be issued to the original payment method, minus any applicable 5% refund/restocking fee.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Orders
Please inspect your package after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can assist with an eligible refund, replacement, or exchange.
Contact Us
Trade name: Cherry Mew Beauty
Address: 2419 S 14th St, Clinton, IA 52732
Phone: +1 563-503-3005
Email: support@cherrymew.com