Shipping policy
Shipping Policy
Effective date: August 22, 2026
Cherry Mew Beauty wants every customer to understand how an order is prepared, shipped, and supported. This policy outlines our delivery area, shipping charges, estimated timeframes, tracking, and procedures for shipping-related concerns.
1. Shipping Availability
We currently ship to eligible delivery addresses within the United States. International shipping is not offered at this time.
Shipping to P.O. boxes, APO/FPO/DPO addresses, U.S. territories, and carrier-restricted locations may be limited depending on the service. The options available for a particular address will be presented at checkout.
2. Processing Time
Orders are generally prepared within 1–2 business days after payment authorization and order verification.
Business days are Monday through Friday, excluding U.S. federal holidays. An order submitted on a weekend or holiday will begin processing on the next business day.
Promotions, holidays, high order volume, inventory verification, payment reviews, or address checks may extend processing. Processing time is separate from the carrier’s delivery time.
3. Shipping Choices and Charges
Cherry Mew Beauty offers the following options for qualifying orders:
Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99.
Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more.
Express Shipping: 2–3 business days — $15.00 USD.
Eligibility for free Standard Shipping is based on the qualifying merchandise subtotal after discounts and before taxes and shipping charges.
Customers may select Express Shipping for $15.00 USD when it is available, even if their order qualifies for free Standard Shipping.
Shipping transit begins after order processing is complete. Express Shipping does not shorten our usual 1–2-business-day processing period.
4. Estimated Arrival
The estimated overall delivery periods are:
Standard Shipping: approximately 4–7 business days, including processing.
Express Shipping: approximately 3–5 business days, including processing.
These estimates are not guaranteed arrival dates. Delivery may be affected by severe weather, carrier disruptions, holidays, transportation interruptions, emergencies, or other events beyond our reasonable control.
Shipping charges and any applicable taxes will be separately displayed during checkout.
5. Order and Tracking Notifications
An order confirmation will be sent to the email address entered at checkout. After the order is transferred to the carrier, a shipping confirmation containing available tracking information will be sent separately.
Carrier tracking may take up to 48 hours to show movement after a shipping label has been created.
An order may occasionally be divided into multiple packages. If this occurs, the customer may receive more than one tracking number without being charged additional shipping fees beyond the amount shown during checkout.
6. Address Accuracy and Corrections
Customers must provide a complete and accurate shipping address, including any apartment, suite, or unit number.
If a correction is needed, please contact Cherry Mew Beauty immediately. We will try to update the address before shipment, but changes cannot be guaranteed once processing begins or the package is accepted by the carrier.
Additional shipping costs may apply when an order must be resent because of an incorrect or incomplete address supplied by the customer. No additional charge will apply when the problem resulted from an error made by Cherry Mew Beauty.
7. Order Changes and Cancellations
Requests to change or cancel an order should be submitted promptly and include the order number.
We will make a reasonable effort to complete the request, but changes and cancellations may no longer be possible after processing or shipment has started.
When an order is successfully canceled before shipment, the refund will be returned to the original payment method.
8. Delayed Fulfillment
If we cannot ship an order within the stated processing period, we will notify the customer and provide a revised expected shipping date whenever possible.
The customer may accept the revised date or cancel the affected order for a full and prompt refund to the original payment method.
If a definite revised shipping date cannot be provided, we will explain the delay and allow the customer to cancel before shipment. When required consent cannot be obtained, we may cancel and refund the affected order in accordance with applicable law.
9. Delayed or Lost Packages
If tracking remains unchanged for an extended period or the shipment appears lost, please contact us with the order number and tracking details.
Cherry Mew Beauty will assist with the carrier investigation and determine an appropriate resolution based on the available information, shipment circumstances, and applicable consumer law. Customers will not be required to resolve an eligible carrier claim without our assistance.
10. Packages Marked as Delivered
If tracking shows “delivered” but the package cannot be located, please:
Confirm the delivery address listed on the order.
Check the mailbox, porch, entrances, garage, and other secure areas.
Ask household members, neighbors, reception staff, or property management.
Contact the carrier for available delivery information.
If the package is still missing, contact Cherry Mew Beauty so we can review the delivery and assist with the next steps.
11. Damaged, Incorrect, or Incomplete Orders
Please contact us promptly if a shipment arrives damaged or contains an incorrect or missing item.
Include the order number, a description of the issue, and clear photographs of the product, exterior box, packing materials, and shipping label when available. Retain the product and original packaging until our review is complete.
12. Returned or Undeliverable Shipments
Packages may be returned because of an incomplete address, refusal of delivery, carrier restrictions, or unsuccessful delivery attempts.
When a shipment is returned to us, we will contact the customer regarding available reshipment or refund options. Additional shipping costs may apply when the return was caused by customer-provided information or refusal of delivery. No additional shipping fee will apply when the return resulted from our error.
13. Returns and Consumer Rights
Returns, exchanges, and product refunds are governed by the separate Return and Refund Policy available on our website.
Nothing in this Shipping Policy restricts any consumer right that cannot legally be waived. If a provision conflicts with applicable law, the applicable legal requirement will control.
14. Contact Information
For shipping questions or assistance with an order, please contact:
Trade name: Cherry Mew Beauty
Email: support@cherrymew.com
Address: 2419 S 14th St, Clinton, IA 52732, United States
Phone: +1 (563) 503-3005